Ring Security Cameras
Ring Floodlight cam cannot hear audio very well
Hi, i have just purchased and installed the floodlight cam it is working fine video wise the issue i have is that i cannot hear anyone speak when they come to my door they can hear me clearly but i cannot here them any help?
3556 •
0 •
0 •
04-01-2020 01:10:05
Responses (4)
- B
I still think it caused by the latest firmware update. My floodlight camera capture sounds perfectly before the update. Now the voice in the record can be bearly heard.
•0
07-01-2020 07:13:38
- C
Hi neighbors. When activating the Live View, make sure to tap the microphone icon to enable two-way audio. Some smartphone models have multiple microphones, so ensure you are speaking into the correct microphone so visitors can hear what you're saying. I'd recommend disconnecting any Bluetooth devices, such as earbuds or smart watches, at these might be trying to utilize the microphone and preventing the Ring app from using it. You can find a list of troubleshooting steps to fix audio issues in [this Help Center article](https://support.ring.com/hc/en-us/articles/360050175212-Fixing-Audio-and-Sound-Issues-on-Your-Ring-Device). Should this concern persist after trying all of the applicable troubleshooting steps, you can follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further help. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
19-05-2023 06:20:56
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
18-06-2023 06:20:59
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
meme
I am having the same issue with my floodlight cams, and I've seen other posts about it. unfortunately, I don't think that there is an easy fix. For my floodlight cams, I can barely hear someone speaking to the device, but I can hear the footsteps and traffic noise in the background. That may be a hardware or a firmware issue. If you can't hear anything at all, that may be more of a hardware issue. You could try calling ring support, but it's unlikely that they'll be able to do anything sbout it. Or while you still can, you may want to return the floodlight cam and try another one. That may be your quickest route. Hopefully you're doing the installs yourself, so that you don't have to pay someone to do it....
0
06-01-2020 04:43:40
•