Ring Security Cameras
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Ring Floodlight cam cannot hear audio very well
Hi,i have just purchased and installed the floodlight camit is working fine video wisethe issue i have is that i cannot hear anyone speak when they come to my doorthey can hear me clearly but i cannot here themany help?
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04-01-2020 13:10:05
Responses (2)
- C
Hi neighbors. When activating the Live View, make sure to tap the microphone icon to enable two-way audio. Some smartphone models have multiple microphones, so ensure you are speaking into the correct microphone so visitors can hear what you're saying. I'd recommend disconnecting any Bluetooth devices, such as earbuds or smart watches, at these might be trying to utilize the microphone and preventing the Ring app from using it. You can find a list of troubleshooting steps to fix audio issues in [this Help Center article](https://support.ring.com/hc/en-us/articles/360050175212-Fixing-Audio-and-Sound-Issues-on-Your-Ring-Device). Should this concern persist after trying all of the applicable troubleshooting steps, you can follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further help. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-05-2023 18:20:56
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OCblighty
Did anyone figure out how to fix the sound?
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19-05-2023 00:59:56
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