Ring Security Cameras
Ring Edge shows firmware update required for floodlight. But floodlight has no updates
I have a few hardwired floodlight cams ( Ring Floodlight wired pro). I was checking if I could enable ring edge on them and they were showing as ineligible due to firmware update required. However when I check device health for each floodlight, it shows up to date for firmware. I am not sure what to do here. Ring won't let me post more than one picture since I am a new user. 
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26-12-2021 06:28:53
Responses (3)
- R
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26-12-2021 06:32:08
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- M
Please ensure your Alarm is in a disarmed state and connected to the primary network, rather than using any back up network features. This should be working as intended otherwise. Here is our guide to [fixing ineligible Cameras in Ring Edge](https://support.ring.com/hc/en-us/articles/360055197391-Fixing-ineligible-cameras-in-Ring-Edge). If the Cameras are still not showing up to date, our support team can take a further look at this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-12-2021 04:48:13
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26-12-2021 06:30:02
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