Ring Security Cameras
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Ring device too far from router message after relocated
Hi: I moved my Ring camera from my office to the living room. There are two other Ring cameras in the living room that work just fine. I was asked to go through the setup process again and I keep on getting the flashing green light telling me my ring device is too far from my router. It does not make sense. I have tried to reset it twice and it still gave me the same error msg. What should I do next? Thanks, Grace
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12-06-2020 03:35:21
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Chelsea_Ring
Hey @g3632575. Since you have attempted the reset and to no avail to get it connected again, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes! :)
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12-06-2020 05:41:05
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