Ring Security Cameras
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Ring device offline
wireless-security-cameras
Why do ring products suck? Had a spot light cam installed professionally a week after the free subscription runs out its dead!!! I’ve had issues w numerous ring products… Anyone know how to fix this junk? It won’t reconnect. It has power. I tried that stupid button on top. Press once…tried it Press and hold 20 sec tried it. Anyone else have problems like this? I’m gonna delete it from the app see if maybe it helps
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29-09-2021 09:30:18
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Marley_Ring
Sorry to hear about this experience, neighbor. When a Ring device is offline, checking power and wifi connection is the best first step. As you mentioned completing most of these steps, including a reset, try bringing the Ring device inside near the router. Once this step is complete, please reconnect your Ring device by following the steps in this [help center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). As most common troubleshooting steps have been performed here, our support team will be happy to take a more in-depth look at your concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Please also review our [Community Guidelines](https://community.ring.com/t/community-guidelines/40#M13) at your earliest convenience, to ensure that we are treating the Community with respect and being helpful to one another whenever possible. Thank you! :)
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30-09-2021 04:00:47
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