Ring Security Cameras
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Ring camera/floodlight - light is full of water, device no longer works.
I am starting a new conversation since RING closed the old conversation. I don't understand why an outdoor camera/flood light device is not water-tight! This is not "condensation" - the light is practically full of water. Here is my post from the closed conversation.I have this same issue. At first, it appeared that I was having a battery issue. Bought the solar panel and that seemed to help. Now my camera/light is not working at all. Has anyone gotten a resolution to this issue? My camera/light is slightly more than a year old - it worked well for the first few months, then we started to try to resolve what we thought were the issues. I now believe the whole device is defective. RING - please assist!!!
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07-07-2024 16:28:55
Responses (1)
- U
Thank you for the response. So are you saying that there is no solution for the light fixture filling with water? I assumed that these are outside cameras and could withstand the weather. I wish this would have been brought to my attention before investing in a camera for the side of my house.
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11-07-2024 13:53:50
THi @user_f2bf05. If your lens is full of water, there is no fix. The camera is not serviceable and would therefor, need replacement. To see if you qualify for a warranty replacement, Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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12-07-2024 14:52:28
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Tom_Ring
Hi @user_f2bf05. I apologize if you post was closed. We recently changed the community around and this may have been done by mistake. Nonetheless, our devices are water-resistant but are not waterproof. You learn more about this here.
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08-07-2024 18:43:00
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