Ring Camera Pro - Solar - Stops charging daily

I already own 3 Ring camera (plus?) with solar that function perfectly. I guess these are the 3-4 year old model, but have been working for the last few years. I decided to 'upgrade' one of them to the Ring Camera Pro, Battery, Solar. I even bought the upgraded Solar (4w). this one has been nothing but trouble. biggest issue now, the camera STOPS charging the battery on a daily basis. Unless I unplug/plug in the solar each day with the sun out, the camera does not charge the battery. The App shows the solar as "connected" but no lighting bolt signifies charging--unless I unplug and plug in daily. What a joke. None of my other cameras have this issue. Anybody have a solution? I hate contacting Ring support because it's usually someone in South Asia who I can barely understand. And I've reset, uninstalled, reinstalled my camera 10 times, and I know they're going to want to do all this nonsense. I just want a new camera sent to me incase I just have a bad battery. Any ideas? I've seen others have this issue on this board but nobody ever posts a resolution. Thanks.