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Caitlyn_Ring
Hi @dupes040. What happens when you attempt to access the Live View or review videos in your Event History? As long as you have a valid [Ring Protect](https://support.ring.com/hc/en-us/articles/360021900312-Ring-Protect-Plus-Information) subscription, you should be able to view recorded events in your Event History. For the Live View concerns, a good place to start is this [Community Post](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) on common causes and solutions for when your Live View is not working properly. I hope that helps! :)
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04-11-2020 21:01:17
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