Ring Security Cameras
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J
Ring Battery Camera offline
connectivity
troubleshooting
wireless-security-cameras
Hello. My wireless ring camera has gone offline and will not reconnect. I have replaced the batteries and tried to reset and reconnect it via the button in the top as per the guidelines but nothing is happening. All other cameras are working ok proving my WiFi connection is ok. Is there anything else I can try or has the device just failed? Thanks in advance
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13-08-2023 12:10:19
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Caitlyn_Ring
Hi @Jdajack. Holding down the setup button on the Ring Camera will reset it, so it will need to be set back up in the Ring app following the steps under Set Up a Device. Make sure the Camera is receiving power, and ensure it's within range of the wifi router. If you run into any issues during the setup process, try the troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). Should this issue persist after trying those troubleshooting steps, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-08-2023 11:21:21
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