Ring Security Cameras
Replacement bottom cap for stick up camera?
Hey community. My wife and I just moved into a new home and acquired a few stick up cameras that were already on the property - we also purchased a few new ones. One of the existing stick up cameras (outside, latest version, battery) is missing the bottom cap (battery cover cap). I've done a ton of searching and cannot find anything for a replacement part. Am I alone in this quest? Perhaps someone has made these via 3D print? Any advice is appreciated. Thanks!
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16-10-2020 04:21:02
Responses (6)
- J
I know this thread is old however, someone stole my bottom cover. I called Ring and was told they do not keep an inventory of parts. Very surprised about that.
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08-09-2022 11:28:09
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- J
Hi @Millissaaw84. As mentioned in the solution, the next best step would be to contact our support team for assistance with this type of concern.
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14-03-2023 07:09:15
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- U
Hi everyone, I just went through three calls about this part and the first two times they sent me the wrong part. I called a third time (7/7/23) and they said they do not stock the part. What? Then how do they manufacture and sell the Stickup Camera? This makes absolutely no sense. My story is that I dropped the camera 8 ft to the concrete driveway, and the camera still worked! But the cap got cracked. This is so unbelievable, a big company like Ring and they can't provide spare parts, something as simple and basic as a battery bottom cover. I'm goin to try to get to someone at the factory and if I am successful I will report back here. Just like Commander Quincy Taggart on Galaxy Quest, "Never Give Up, Never Surrender!"
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08-07-2023 05:44:19
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- U
Ok everyone, after a 4th torturous chat with customer service, they finally decided to send me a new stick up cam. Since I was still under warranty. Gosh come on, it would have been much cheaper to just send me a new cap. Oh and when they ask you for the Mac id for the camera that is on the outside of your house, when you next change the battery, take a picture of the label on the inside. Keep all these numbers in a file or 3 x 5 card. It is huge hassle when they are trying to verify your account. Enjoy, John Reynolds, San Jose CA
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10-07-2023 01:48:08
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Tom_Ring
Hi @jdgonto. Try calling our support to see if they have this part available to ship to you. Often times, small pieces such as the bottom cap are able to be replaced by them. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-10-2020 11:33:42
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