Ring Security Cameras
Red tint on security camera
I moved my ring security camera today and when I plugged it back in, a reddish tint appeared on the feed. I was careful not to drop or bang the camera and has no damage. I find it odd that this has happened and only on a portion of the screen. Any ideas? Thanks in advance
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06-04-2020 05:41:34
Responses (24)
- C
@Duffie I'm sorry to hear that you are still experiencing this! If you could, please give our support team a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and have them look at this image you have attached so they can help you further. :)
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09-04-2020 07:05:09
CI have the same problem. The red tint started with a partial and now covers the entire view. At night, the tint goes away!
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21-08-2020 03:12:21
MHi @Cornertang! Have you tried resetting your Camera? This can be done by holding the setup button for 20 seconds. You can also perform a power cycle by powering off the Camera, waiting a few moments, and then powering it on. If this does not resolve your concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-08-2020 04:18:27
CTried resetting the camera twice. Neither time worked. Contacted Support twice and just got frustrated with the run around. You have a defective product.... Yet, you don't acknowledge it. This is poor customer support...
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18-09-2020 12:58:33
- H
It is odd that the filter would just spontaneously shift position, with no evidence of impact from anything. But watching the signal while tapping it on the side opposite that with the red tint actually incrementally moves the edge of the tint horizontally away from the side of the tap, eventually removing it.
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02-05-2021 03:22:36
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- D
Half of my screen had a red tint, Happened out of nowhere. Taped on the floodlight camera and problem went away.
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27-05-2021 10:44:15
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- A
The tint issue randomly appeared for me last night, where half my screen had a red tint. I did the tap approach whilst viewing the live footage, I could see the red tint move left right, fully covered, eventually the tint went away. Any idea if the issue returns, and if so how soon. This could get annoying.
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18-08-2021 01:00:28
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- B
Same issue for my floodlight cam. Tapping the camera lightly (with a vacuum pole) worked like a charm! Thanks for the tip!!
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13-09-2021 02:11:55
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Chelsea_Ring
Hi @Duffie. Could you try a reset of the device? For this, you will press and hold down the setup button for 30 seconds. After this time has passed, please go to the Live View and let me know if this fixed the coloring? If not, please attach another screenshot of what your Live View looks like!
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06-04-2020 09:07:35
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