Responses (13)

E
EFHolstein2
Having the same issue with red tint on only one of my security cameras. What’s the best way to actually get Help from Ring?
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08-04-2021 23:28:59
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user7957

Hi, not sure if you figured it out but its a simple fix. Get a rubber hammer or something similar and tap the side of the camera. Let me emphasize tap! It may take a few hits but it works! I pulled up the camera feed on my phone so i could see when it went away. Dont know why it works but it does! Good as new!

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01-04-2022 02:49:55

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J

Jimmelb

Yes, tapping it lightly, while watching Live View, worked for me.

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17-05-2022 04:54:11

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user_5fb55f

The tapping on the right side with a rubber mallet worked for me too! Thank you!!!

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22-09-2024 18:44:36

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user_8478e6

I thought “there’s no way this works”. However, I used three fingertips while looking at my camera in live mode. Nothing on the right side worked so I tried the left side and VIOLA!!! The color changed back immediately! Crazy!!

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23-05-2025 16:20:22

M
MacMan1
Tapping lightly only partially worked for me. Tapping on the right looking into the lens recovered some 50%. Tapping on the left resulting in it going back. Constantly tapping again on the right got it as far as 70% back but no further. :unamused:
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03-06-2022 19:35:08
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G

gyew8899

I have the same problem. Tried everything I have read here and elsewhere on the www but, could not get rid of the red screen.Called Ring Support and they are replacing my cam.GREAT Service RING SUPPORT TEAM. 2 Thumbs Up!!!

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20-06-2022 22:31:09

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T

Tom_Ring

Glad to hear that our support team was able to get this replaced for you, @gyew8899!

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23-06-2022 19:16:42

B
bsnelson
I can't believe it, but the tap on the side fixed mine as well. It took a few taps, and at one point, only part of the image was correct, but I kept tapping, and finally it cleared up!
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17-12-2022 21:37:48
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