Ring Security Cameras
Recording and Spotlight Issues with linked battery spotlight cameras
I have an issue that affects my two battery Spotlight cams linked devices at night only and I suspect it’s a firmware issue. When I first purchased my devices in Nov/Dec 2019 I had no issues with having my two devices linked. Since mid Feb 2020 I’m having issues which leads me to think it’s a firmware bug as they are both affected. I have tried playing around with settings, remove and re-setup my devices, improve RSSI. Nothing has fixed my issue. My issue is: I have 2 battery spotlight camera’s linked, both installed at front of house with both devices to trigger recording and lights on if either is motion triggered. Both working ok from purchase November 2019 to start of Feb 2020. Since mid February 2020, the ‘linked device’ has issues with recording and spotlight flashes on for 2 seconds and then turns off but continues to record in black & white (night vision). Can see this clearly happens in night video recordings - records in colour, LED spotlight turns on and 2 seconds later switches spotlight off and continues to record in night vision. Also another issue is that the ‘linked device’, when recording at night, the video appears to be recorded in very low dim light (even though LED spotlights are at full brightness) and so the video appears to have a very shallow and dim appearance, so video recording is next to useless as can’t see any detail in such low light video recording. When either of these cameras record video at night as the first triggered camera - primary device (not the linked device) they record video as normal and LED spotlight remains on for full duration. Can Ring Support please investigate this issue?
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17-04-2020 01:57:30
Responses (2)
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Hi Chelsea\_Ring, I have tried the recommendations again by unlinking the devices (left unlinked for 2 days) and relinked again but still have the same issues. Could you please notify me when the there is a permanent fix/solution/firmware fix for these issues please so I am aware the fix has been implemented and the issue has been resolved so I can test on my end. Is there a reference number or anything for this fault under investigation? When I spoke to Ring Support to explain the issue and I sent my video sample, they simply advised they would investigate the issue but I did not receive any reference/ticket number or email suggesting this issue has been acknowledged. Regards, Ernie
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28-04-2020 08:38:10
LErnie87, this issue has been around since last fall. I started experiencing it whenever I linked two or more cameras together. Ring has replaced 3 of my cameras but I continue to have the issue and insist its s/w not hardware. I have also sent info to them with my troubleshooting steps and detailed configs of my cameras and network setup. They don't know how to fix the issue other than to say that a new release in May should address it (it didn't as of the 3.26.0 release on 5/11). Ring tech lacks deep troubleshooting skills regarding their code and are indifferent about receiving detailed direction from their customers on how to address. I have made recommendation how to isolate the issue in their lab but I fear they dont have one! This along with issues with HDR at night, s/w issues with saving links (getting "try again" errors) all seem to be falling on deaf ears at Ring.
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22-05-2020 01:37:29
CHey @vwgti888, happy to chime in here! I checked with my team and they're still working to isolate the root cause of this concern to find a resolution. We definitely appreciate your patience in this matter and we'll be sure to provide an update on this matter once we have more information. :)
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17-07-2020 06:26:20
EHi Caitlyn\_Ring. I have tried a few different settings and I found a solution to one of my problems. The problem I had when the linked ring camera would record at night and the Linked camera video is very dim/dark. I turned HDR OFF and it has been working normally for the past few months so linked video quality at night is now ok BUT it is not ideal as the image quality during the day is now impacted because HDR is OFF. So this isn’t really a fixed solution but more so isolation the problem. I tried these settings with HDR OFF with my other camera which had the other issue of when it’s linked the spotlight LED at night would turn off after only half a second and continue to record in night vision mode. This did not fix the issue so this is perhaps separate issue to HDR settings. So I believe the major issue is with HDR at night And also the timing of the linked device for when night vision comes on. Perhaps night vision timing is too aggressive and comes quicker before the LED spotlight has had a chance to turn on? Perhaps the algorithm for programming these function has changed from 2019 to now? It’s been over 3 months now since logging this fault and no progress at all? It will really question my loyalty to Ring once my Devices warranty are expired and to possibly look at another brand of security.
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17-07-2020 11:42:41
EHi all, It appears that my linked spotlight is now working at night. Regardless which spotlight camera is triggered, the linked camera’s spotlight now appears to be working these past few nights. I wonder if something has changed? New firmware release? I then tried to turn my video settings to use HDR but it appears there is still issues here with video quality appears dark/dim at night when HDR is activated. So I have deactivated HDR and just put up with poor day time video quality when in bright sun. But at least 1 of my problems seems to be resolved.
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06-08-2020 10:29:31
- M
I have 2 ring spotlight cams. Both have 2 batteries and a solar panel. I also have a ring doorbell pro. All 3 are linked for motion. So when one detects motion all 3 turn on and the spotlight cams also turn on the spotlights. My driveway spotlight cam is being triggered by my backyard cam (as intended) but when the driveway kicks in the infared stops and the lights don't physically turn on. In the app it indicates the lights are on although they aren't. When the driveway cam detects its own motion the lights turn on and cam works perfectly. Anyone have a fix or having a similar issue?
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09-09-2020 06:52:07
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MOk just checked second cam. Both cams are not activating their lights when linked event triggers it to turn on. In the settings both are told to record motion and activate lights but they aren't. They are only activating lights on their own motion. Is it intended to operate like this and the lights will turn on if motion is detected on activated cam?
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09-09-2020 06:58:15
FYes, the best solution is to get other cameras. These ring cameras/devices are continuing to go to crap, they do not work as they should. I have issues of cameras triggering when motion is not in the motion zone, but not triggering when something/someone comes into motion zone atleast not until they've made it half way in.
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09-09-2020 07:56:21
Fsorry, in response to you asking about the issue with linked devices.....This has been an issue since the beginning of the year, they are supposedly working on a fix. No update anything regarding this matter or a fix. As i said go elsewhere for cameras. I've finally narrowed it down to a few & hope to make a decision soon. Sad to say money thrown away on these devices.
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09-09-2020 08:00:46
ETry turning off the HDR in the video settings. It appears HDR affects night time recording when linked. This fixed my issues when the linked device records at night, it was dim and sometimes the led light would not come on. Turning off the HDR fixed the issue. It’s not ideal as in bright daylight the video quality isn’t as good so hopefully Ring can fix this ASAP! But it’s been ongoing issue since beginning of the year.
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03-10-2020 02:12:21
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FKM
I had this same issue about 3 weeks ago....poor linked device recording at night. Talked to support & said it was a firmware issue causing night vision/IR/recording issues during linked events. The agent reverted to an older firmware version before issue, seemed to have fixed it. Even though that fixed the issue, I still requested for a replacement. Now I am experiencing the same with issue with another cam.
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19-04-2020 11:33:54
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