Ring Security Cameras
Recorded events just disappeared
Our cat got out late last night and I was able to see her on the doorbell camera around 5 times. Went back later to look again and all those events are just gone (no I did not delete them). They were all frm 1am to 4am and now the first event of the day is showing around 5:30am. This worries me that events I never got to see may have gone missing as well. Any tips to help solve this? I did try and force quite the app (iPad) as sometimes events don't show up until I do this but that did not help.
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30-04-2022 11:29:28
Responses (1)
- U
I watched a video this morning to ensure the activity was captured and it was there. Now that I'm going back several hours later to log, its no longer there.
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10-04-2025 05:44:50
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Caitlyn_Ring
Hi @TerryM. Your recordings from the other night should still be available in your Ring app unless they were manually deleted. Have you checked your Ring account on a different smartphone or tablet, or even on Ring.com, to see if you can access these videos?
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02-05-2022 10:06:50
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