Responses (5)

L

Ll2944

I'm have the exact same issue

0

•

24-05-2020 20:02:42

•

Reply

M

mlgoode

I had to replace my modem. Cox did the work while I was out of state and I will be for another few months. Can I reconnect my devices to the different wifi network without being able to connect to that network. Can the reconnect be done remotely or do I have to be there physically? I have a doorbell

1

•

13-06-2020 14:51:09

C

Caitlyn_Ring

Hey @mlgoode. The process for connecting a Ring device to a new wifi network is very similar to the initial setup, and it cannot be done remotely. In this case, you or someone with access to the primary Ring account will need to physically be there to get your Ring devices moved to the new wifi netw

0

•

16-06-2020 16:36:15

W

WJordan7

I need to connect new wifi. I have been unable to do so.

0

•

22-03-2021 01:29:57

•

Reply

C

Caitlyn_Ring

Hi @WJordan7. You can find steps on how to reconnect your Ring device to wifi in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). I'll list the steps below as well. * Open up the Ring app a

1

•

22-03-2021 20:57:40

B

Boone

Hello @WJordan7 , If you need to connect your Ring devices, due to changing to a new Wi-Fi Router/modem, here is another tip that may be useful to you. Depending on the number of Wi-Fi devices that you currently were using on your old broadband/internet supplier, you may find, instead of changing

2

•

22-03-2021 21:13:03

R
RAS257
Great idea. I do find this useful
2
•
10-04-2021 06:31:35
•
Reply
K

kmaletta

How come the video says there is a "change wifi" option, when there isn't? Just had to switch wifi/router and my ring doorbell didn't have the option in the app/dashboard to "change wifi," which would've made this so much easier. Instead, I deleted the device and tried to re-setup the whole thing, but when I scanned the QR code, it said the device belonged to someone else. Huh? It belongs to me. So confused.

0

•

10-02-2023 15:10:20

•

Reply

T

Tom_Ring

Hi @kmaletta. The option to change your WiFi network is located in the Ring app under the Device Health menu. Check out this Quick Fix guide [here](https://support.ring.com/hc/en-us/articles/4408533336468-Quick-Fix-Guide-) for more info.

0

•

13-02-2023 13:58:53

U
user_24a414
Go to your ring app and tap onto Device health and then skim down until you see about changing the Wi-Fi. Then it'll give you steps to follow as I'm in the process of doing this right now.
0
•
15-06-2025 01:31:32
•
Reply