Responses (3)

• M

  meme

  Did you change your internet provider? Or did you change the name and password for your wifi? For example, when we changed our router, we kept the names and password the same, and all set up devices automatically reconnected. I don't have a Spotlight Cam, but I think the menu for all devices should be the same. In the Android app, go to the "Device Health" menu. About 2/3 down on the screen, click on "Change Network," and that should walk you though how to change the wifi information associated with the device. Note that you will need physical access to the device. This article might help. https://support.ring.com/hc/en-gb/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network

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  24-05-2023 06:26:51

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• A

  addeisler

  My ring app does not have an option to change my wifi as shown in all the instructions I have looked at. I have tried uninstalling the app.

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  14-06-2023 12:57:01

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  M

  meme

  @addeisler Are you still having this issue? Android or iPhone? For which Ring device are you trying to change the network? I am on Ring Android app version 3.60.1, which requires Android 9 and up. What version are you running?

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  26-06-2023 05:34:10

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  26-07-2023 05:35:07

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