Problem with Ring setup a1
Someone has encountered such a problem. I have a stick up elite camera. I already had it connected but I wanted to reinstall it. Now, when I want to connect it again, I don't want to connect to the wifi. Ring setup a1 shows that it is connected and there is no internet. All other appliances in the house are working properly. This is a new camera. There is an exclamation mark next to the wifi badge ring setup a1. After a few failed setup attempts the device seems to become non-responsive not allowing a phone to connect to its network..
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25-06-2021 09:34:38
Responses (1)
- T
Hi @Arci. Since you've had issues with multiple cameras, there may be some network settings that need to be changed to allow for a ethernet connection. I suggest reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-07-2021 07:08:10
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Arci
Hi. Thank you for your response. I solved it in a different way, I took the camera back to the store and took a new one. Connected to Wi-Fi with no problem but when I installed it and wanted to connect it to ethernet via cabel using Change Connection Type the camera won't connect. Works over wifi but doesn't work over ethernet. Please help
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17-07-2021 08:29:49
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