Responses (3)

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  Caitlyn_Ring

  Hey @cjgaucher. Whenever there is damage to the cord on the Spotlight Cam Wired, the device in whole must be replaced. For any questions on your device's [warranty](http://Whenever%20there is damage to the cord on the Spotlight Cam Wired, the device in whole must be replaced. For any questions on your device's warranty or for requesting a replacement, you'll want to reach out directly to our support team. ) or for requesting a replacement, you'll want to reach out directly to our support team. Please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  16-06-2020 02:56:29

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  cjgaucher

  Thanks. I called customer service last week and they are sending me a replacement power cord. Thankfully I do not have to purchase a whole new system. Camera should be fine. I will post an update when I complete the installation.

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  16-06-2020 03:01:12

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  Crudat

  How much was the replacement power cord?

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  01-11-2020 05:19:34

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  Fishing4me2

  How did u go about getting a replacement power cord. I tried & was told I couldn’t get one.

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  20-10-2021 10:44:19

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