Poor range of motion sensor on Stick Up Cam Solar (3rd Gen)

Question

Why is the range of the motion sensor on my Stick Up Cam Solar (3rd Gen) so poor? I am a loyal customer of Ring products and have been for over 8 years now, so I know all the settings very well. When I had the first generation of Stick Up Cam, the range of it was much larger. As of today, I have 3 Stick Up Cam Solar (3rd Gen), and on all of them I experience the same problem. So, I have to get quite close before the motion sensor detects it and alerts. Is there anything I or you can do to improve the range, or is it like that I have to start looking for other types of cameras?

Tom_Ring · Answer

Hi @Imic. Can you share some information on how your Stick-Up Cam is mounted? How high is it mounted, and what is the angle at which it’s mounted? If you share a screenshot, if will provide us context on the situation and allow us to offer better troubleshooting information.

Ring Security Cameras

Poor range of motion sensor on Stick Up Cam Solar (3rd Gen)

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