Ring Security Cameras
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Pixelating / Out of focus camera
I have a brand new floodlight plus. The problem is every 3-4 seconds it goes **slightly** out of focus (pixelate?) and refocuses. It's not too noticeable on the iPhone app , but when viewing on the computer, It's, to me, very distracting. I can't look at it very long. Amazon replaced the original one for this reason, but the new one does it too. I called support and they say it's normal??? I find it hard to believe that this is how it is designed. I also have a doorbell and another spotlight cam, and neither of them have this problem. Any input is appreciated, Thanks
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02-08-2022 13:48:09
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Justin_Ring
Hi @user19411. It seems like this could be due to [Adaptive Video Play](https://support.ring.com/hc/en-us/articles/360032437812-Poor-Quality-Video-Image-and-Adaptive-Video-Play), which is where the video quality will adjust in order to continue the video without it cutting off or stopping to buffer for a higher quality. This Help Center article [here](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting) will give you steps to follow to try and improve the connection to your Floodlight Cam . I hope this helps!
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03-08-2022 18:05:23
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