Responses (5)

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  Omega96

  I came here to find out about the same issue - our flood light video suddenly turned pink today...the video from the front door did not change, it's normal looking

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  04-06-2020 12:34:12

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  stereoturk

  Came for this. Did you find a solution? My floodlight cam turns also pink. Like a intense pink filter on the footage. I have took 2 pictures from the same location. The pink one is from the floodlight. The other one with my phone. On nighttime it turns to normal. Only daytime is the footage pink. Is there any way to contact the ring team directly via mail?

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  04-06-2020 09:24:19

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  robd

  The IR Cut Filter is stuck. The filter engages when the ambient light level drops, it is a mechanical component. The only fix I've found is to tap on the camera housing with a rubber mallet until the filter retracts and picture corrects. My floodlight camera started doing this a about 2 months after the warranty expired. I'm looking for a replacement that doesn't have this problem.

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  04-06-2020 01:58:05

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  Chelsea_Ring

  Hey neighbors! Thank you for sharing your experiences here and how you have attempted to resolve this concern. This is indeed a result of the IR filter being stuck on the device, and can be adjusted by flashing a bright light into the camera when in the Live View. If this does not help, please press and hold the setup button for 20 seconds on your device to reset it. After this, walk through the setup process in the Ring app using the steps under Set Up a Device. Once the new setup is complete, check the Live View to see if this is still happening. In the event it may still be happening for you, please follow up with our support team for further assistance. 

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  05-06-2020 01:02:36

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  carlx7

  No, this seems like it is really just a hardware failure. Even after it is "fixed" I can tap the side of the camera again to bring the pink image back immediately. Whatever mechanism is holding that filter has broken loose. You can see in [this video from my Ring account](https://ring.com/share/d6773c9a-1415-4e57-af1b-b2ba3fee1523) that the pink goes in and out as I am hitting the side of the camera.

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  28-03-2021 06:33:00

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  jgiraldo

  I spoke to ring customer service and the solution was to ask me to purchase another one as they could not fix this pink image issue. They offered me a 35% discount code. This is poor service and not standing behind their product. My cameras are not even 2 years old but warranty of course is only 1 year. How convenient. Checking online seems like an extremely common issue for hundreds if not thousands of ring users which leads me to believe this is a design or manufacturing bug. I explained that it is unlikely for me to spend more money on a product that will fail and they will just expect me to continue purchasing. Surprise, surprise after complaining about it and asking for a manager the agent asked me for my shipping address and said they will send me a replacement and instructions to return the defective one. We will see but this leaves a bad taste and when they fail again, most likely will switch brands. My brother has had Arlo cameras for years with zero issues.

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  09-11-2022 02:58:29

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  user35731

  Support team is useless. The girl I spoke to insisted we walk through steps even though this is a common issue. The camera is mounted up on my house, so I wasn't about to get out the giant ladder and crawl up there to "reset" the device. Plus it's a huge waste of my time. The first thing they do is have you turn off the color night vision. So even if we get rid of the pink, it is still broken because I can't use all of the features it is supposed to have. I asked to speak with a manager and she said she doesn't have a manager. Unacceptable and a total waste of my time.

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  07-02-2023 02:29:46

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  user_6e6231

  After you whacked it with the mallet, did the problem reoccur? I'm having the same issue. I whacked mine with a stick, and after several whacks,  the problem was fixed, but for how long? If this becomes a frequent problem, it will be time to look into a different company. Thanks.

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  25-06-2024 06:38:04

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  09-03-2023 02:30:26

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  user_365709

  July 2024 My door bell 4 is showing the pink hue. I have done all the suggested fixes with no avail. It's interesting to me that this has been an ongoing issue for apparently years and still a problem. 

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  02-07-2024 11:19:26

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  user_fb3e24

  Yes! Try tapping the top and or sides of the camera slowly several times with the wood part of a hammer.. This sometimes loosens and resets the IR Night filter which is stuck in night mode. Had this issue for years. Advised Ring and they sent me a 35% credit for a new unit. 

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  03-07-2024 11:47:41

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  user_9f4b74

  i have a similar problem  most of the image is the correct color  but my green trees in the background are pink during the night it is fine 

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  06-07-2024 05:46:32

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