Responses (2)

• C

  Caitlyn_Ring

  Hi @BDS37982. If it's not clear whether a motion event contains a person due to lighting, weather, or other conditions, you may still receive a motion alert. So it is possible that ice melting across the Camera lens could trigger a false alert. If this happens frequently, you may need to adjust your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) and the Motion Sensitivity.

  1

  •

  02-03-2023 11:43:43

  •

  Reply
• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

  0

  •

  01-04-2023 11:43:44

  •

  Reply