Ring Security Cameras
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Outdoor Stick Up Camera not recording motion
I currently have a Outdoor Stick Up camera in my driveway and until recently worked great.It is armed all the time, and was sensing motion with no issues. LiveView is working too.However, in the last couple of days, I have noticed that we have not had any motion detection from the driveway, which I know there is because we've used the car, and took the trash out.I checked it last night, and I saw the blue light come on briefly (4-5 seconds) then go off. I assumed that meant that it was recording ok.I tried again about 10 minutes ago, and yet again the blue light came on briefly and then went off again.Absolutely no motion has been detected and there has been no video recorded.I have attached a screenshot of the status of the device, to show that the WiFi is great, and the battery is good too.Thanks
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19-07-2020 09:41:29
Responses (2)
- M
I just bought a new stick up cam - I do not have privacy zones enabled, I have it set to record all motion so not limited to people only, etc. It does not automatically record motion and does not send alerts. Battery is charged, it has wifi access. This is the second camera in a row that does not o
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02-12-2023 19:49:23
- J
Hi @mamadog402. Try also factory resetting your Camera and then reconnecting your wifi to see if it helps. To factory reset your Camera press and hold the setup button on it for 20–25 seconds. If you have tried these steps and your Camera is still not detecting motion, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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04-12-2023 21:20:22
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David9Points
I contacted support over this. All fixed now.
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19-07-2020 17:30:36
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