notifications won't snooze or turn off after adding another user with app

I added a second user with access to all alarm devices and installed the app on their phone (Android). After doing that, the cameras ignore any changes to snooze notififications or turn off motion detection while the alarm Mode is Disabled. I tried both things this afternoon while I worked in the yard, and the cameras continued to notify both of our phones when I went in and out of the door and moved around the house. On the app, it shows that the cameras are snoozed or that no cameras are enabled under Disarmed mode. But they're not.Had anybody else had this problem? Surely I'm not the only person who has a second user set up for a monitoring backup.