Responses (2)

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  Brad

  I think Ring is still refining this feature. I have several cameras. One day the feature was there. Then a week later it was gone. I am still waiting for it to return. It has nothing to do with your Plan. You might be able to call support and see if they can activate it on your account, I have not tried that.

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  10-12-2019 06:55:42

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  Dude

  I have the snapshot toggle. But cant find anything so far on how to actually take or use snapshots. This junk is about to be sent back

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  10-12-2019 01:25:31

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  Brad

  When the snapshot toggle is on, the camera is automatically taking the periodic snapshots. You will see them in the camera timeline. If you are looking to manually take images . . . every time you do a live view the recording starts, and that will also be in the timeline. There is a lot of flexibility here. But I do hope Ring will give me the snapshot toggle back soon . . .

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  10-12-2019 02:26:16

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  Dude

  Well, I did find a snapshot option while in the timeline viewing of the app, It's the three little dots at the bottom right, then you can take a snapshot. It downloaded to "pictures" within "images" on my android phone. To find the snapshot "toggle" I go to the device on the app, select "device settings"...the gear symbol, then select snapshot capture, then behind that is the toggle or switch to turn it off or on.

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  10-12-2019 02:42:47

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  Brad

  I did not know about the manual snapshot taking. But then I cannot play with it, as my snapshot toggle is gone. I was told this feature was rolling out and we all would get it back, but maybe it is time for me to call support about this. Anyway, glad you found what you needed.

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  10-12-2019 02:48:30

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  Brad

  Well . . . I must say that I am very disappointed with Ring right now . . . I called support who this time said I should have the snapshot toggle and it should not have disappeared. Had me reinstall the app (which I knew was a waste of time as I have it on multiple devices), checked my firmware . . . next guess is that I need to reinstall all my cameras. Now we are talking about a major effort with these mounted outside POE cameras, taking them down and remounting. I really don't think support has a clue on this . . . so I suppose I will live without snapshot . . . not worth the effort, which I have no confidence will fix the problem anyway . . . what ever it is affected all my cameras at once? I will wait for the next firmware update and maybe that will fix the problem.

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  10-12-2019 03:25:41

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  Dude

  I agree support seems to have no clue. So far, the people I have spoken with are not English as a first language and I have yet to feel they know what they are doing or have experience with the specific product. Seems like they have to go and look up every question and then I am often not satisfied that the issue has been adequately dealt with. I'm in the 30 day return period and staying on this hard to decide if I'm keeping the device. As of right now I'm leaning toward returning the device for several reasons, customer support is a primary reason but actual functionality is also a major reason. The product doesn't seem to be ready for Prime Time. Whenever something doesn't work it seems they lean toward the customer's Internet/wifi. My floodlight cam is in an ideal spot for the wifi, gets great speed and a great rating within the app for connectivity. I'm not uninstalling and reinstalling several replacement devices. If I take this one down, it's getting sent back and I'm looking for another option. The siren is pathetic anyway and so far my wife tells me the audio spoken out from the camera to a person in the field of view breaks up a lot. These are the two features combined with a floodlight and camera combined, that set this product apart, and right now I never know if my live view will connect fast enough to even see whats going on when motion is triggered...and calling tech support only leaves me more aggravated. Was your snapshot toggle in the location I described when you follow that path? I mean, before it disappeared...

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  10-12-2019 04:42:50