Responses (3)

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  Eagle328

  From their page I've attached a screenshot about snapshots. It does say all devices. The battery does make it less useful since it will use it. But it should still work. 

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  28-12-2019 12:21:00

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  Burt84

  I have the same issue. Installed a ring doorbell 2 and that has it, but no option on the stick up cam?!

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  30-12-2019 08:26:45

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  mrb

  I bought a new stickup camera today and it is not showing any snapshots. Anyway to know what generation the stickup camera is? My Ring Doorbell 2 purchased in November has the snapshots.

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  31-12-2019 09:49:09

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  mrb

  Support, Any response for this issue?

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  04-01-2020 03:06:22

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  JHardison

  So I've managed to get my ring doorbell (1) and my indoor only ring stickup camera to get snapshot by removing from account and reactivating it. (Absolutely mind-numbing that is required to try and force an update... but whatever.) I've tried a couple times on my outdoor stickup cams (gen 3) and no dice. So either they've gated this update, or never actually released it yet.... but that's my opinion.

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  04-01-2020 11:01:35

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  CrazyCat

  I also just bought a new gen3 stick up cam and it does not have the snapshot feature either. Firmware is "Up to Date" so not sure why it doesn't appear. This one FAQ page has this cryptic statement: [https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture) **Note: This feature is currently available on new device setups. Access to this feature will be available for existing devices soon.** I was also reading some Reddit posts on this and it seems this feature may still be rolling out.

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  05-01-2020 02:46:17

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  erlozoppel

  Ring website says the feature not available on 3rd gen (new) stick up cams.

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  17-02-2020 04:35:50

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  Leport

  I have 3 new Gen stick up cams. all 3 had snapshot. Now only 1 has snapshot. This is crazy. I also have 1 wired cam telling me I need to charge the battery and the device will remain offline.

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  25-04-2020 04:25:22

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  Majik1

  Spoke with Support today. I have Gen 2 & Gen 3 devices, purchased at around the same time. Thought they were the same. Support says this feature is supported on the Gen 2 but NOT Gen 3.... go figure... Developers!!!! figure it out... shouldn't be that complicated....

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  25-03-2020 08:25:53

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  Marley_Ring

  Hey neighbors! The Snapshot feature is available on all devices except the Stick Up Cam 3rd Generation. This information and more can be found in our [help center article about Snapshots.](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture)

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  26-03-2020 05:52:14

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  mpt

  @Marly - Why? Why is the relatively new snapshot feature not available on the newest Stick Up camera? Can we expect the feature soon or should we return Gen 3 and buy an older model or another brand?

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  31-03-2020 01:57:18

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  Burt84

  I ask myself this everyday... been waiting for months

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  31-03-2020 03:20:36

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  Marley_Ring

  Our teams are always working to improve and add to features and devices. We always value our neighbor's feedback and I'll certainly share this with our teams for reinforced value in this feature. Feel free to also make any feature requests you desire, on our [Feature Request board](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board). :)

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  02-04-2020 05:06:49

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  mpt

  So, I have a 10-minute, non-adjustable snapshot feature as of today on my brand new Gen-3 Stick-Up Cam. No idea what I did made it work or if there was a firmware update, but here were my steps: - I reset the camera in my office (so it was super-close to the router). - Using the Android app to set things up, I skipped the QR code scan and just chose to install it without scanning a code. - I went through the process, "Rome wasn't built in a day..." yadda, yadda... - But, when it got to the updating firmware screen in the app, I just let it sit there despite not seeing any lights at all on the device (the screen says to wait for the blue light to finish flashing and there's a skip button... I just let it sit). - After around 7 minutes, the forced tutorial checklist came up on the app and I went through it all until complete. - After that, I started seeing snapshots on the dashboard next to my other three cameras but instead of every 30s, it's every 10 minutes. Better than nothing. Marly from Ring just said on this thread (as did another customer) that Gen-3 doesn't support snapshot. So they must've done something or I REALLY should go play the lottery tonight. Also, while I did set the camera up on an Android phone, the snapshot is showing up on the iPad I use as a dedicated camera monitor. As we all probably know by now (and if this works for you), this could all break tomorrow. The devs seem to dig toying with our emotions by giving and taking features from us. Sigh. Good luck!

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  03-04-2020 02:09:10