Ring Security Cameras
No snapshot capture on brand new stick up cam
I just installed the latest batttery powered stick up camera and subscribed it to a protection plan, and I can find no option to turn on snapshot captures. I called support and they told me it's not supported on this model. Is this working for anyone or did I get the correct story from support.?
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27-12-2019 11:54:12
Responses (3)
- M
I bought a new stickup camera today and it is not showing any snapshots. Anyway to know what generation the stickup camera is? My Ring Doorbell 2 purchased in November has the snapshots.
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31-12-2019 09:49:09
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JSo I've managed to get my ring doorbell (1) and my indoor only ring stickup camera to get snapshot by removing from account and reactivating it. (Absolutely mind-numbing that is required to try and force an update... but whatever.) I've tried a couple times on my outdoor stickup cams (gen 3) and no dice. So either they've gated this update, or never actually released it yet.... but that's my opinion.
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04-01-2020 11:01:35
CI also just bought a new gen3 stick up cam and it does not have the snapshot feature either. Firmware is "Up to Date" so not sure why it doesn't appear. This one FAQ page has this cryptic statement: [https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture) **Note: This feature is currently available on new device setups. Access to this feature will be available for existing devices soon.** I was also reading some Reddit posts on this and it seems this feature may still be rolling out.
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05-01-2020 02:46:17
ERing website says the feature not available on 3rd gen (new) stick up cams.
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17-02-2020 04:35:50
- M
Spoke with Support today. I have Gen 2 & Gen 3 devices, purchased at around the same time. Thought they were the same. Support says this feature is supported on the Gen 2 but NOT Gen 3.... go figure... Developers!!!! figure it out... shouldn't be that complicated....
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25-03-2020 08:25:53
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BHi, thanks for this. So you removed the cam and started from scratch? You lose all the recordings that way right?
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03-04-2020 05:55:23
JJust a note, over the past couple weeks, my gen 3 stickups got the feature. Not all at the same time, but eventually all 3 of them got it.
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21-04-2020 06:40:38
EI have the same problem with 3 cams my newest doesn’t have snapshot. No mention when you buy a new one and very odd new ones are not supported. In addition also smart alerts doesn’t work on the new cam while my other cams work fine. Same problem. Ring, please resolve this asap. Is a critical feature for such an expensive device. Thanks
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01-05-2020 11:19:22
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Eagle328
From their page I've attached a screenshot about snapshots. It does say all devices. The battery does make it less useful since it will use it. But it should still work. 
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28-12-2019 12:21:00
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