Ring Security Cameras
No QR Code, No Barcode, No Pin
Hello, We moved into a house with two security cameras & floodlights. I was able to snap a photo of the back of one of the devices- which had a barcode, serial number and model- however the second one is completely blank. When I try and set them up the one keeps putting me in an endless loop looking for a pin- i tried the last 5 digits of the serial number- but that doesn't seem to match to a pin- I get to the flashing lights and it says it can not connect. I tried calling the customer service line- and when i reach the point that I'm being added to the queue- it disconnects. Can anyone help? Can anyone from ring call me back?
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08-01-2023 10:01:13
Responses (2)
- C
Hi @labarta. Unfortunately there aren't any general troubleshooting steps I could offer for the setup process if you do not have the QR code for one of the Ring Cameras. The Ring Community is a public forum, so we aren't a direct line to support. If you're unable to complete the setup of the Camera without the label, you would need to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) to explore what options are available. Hi @user19063. You can find steps on how to subscribe to a Ring Protect plan [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan). For more information on what features are available with each plan, check out [this](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) article.
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10-01-2023 11:44:29
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user19063
I need a ring protection plan it's pissed off
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09-01-2023 03:00:54
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