Night vision on floodlight only half image
Floodlight is 8 months old, acting up now with night vision only showing half of the image. Like closing left eye! Lighted view is 100% ok. Only in night vision mode does this 50% (one side dark) issue come up. Help. Defective lens?
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15-08-2020 10:57:51
Responses (1)
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Hi Marley. Thank you for your suggestions for troubleshooting. I had a chance to test and reset, and test again. But unfortunately that did not resolve the problem! How do I initiate the warranty process as I'm within the 1 year timeframe.
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23-08-2020 05:44:25
EHere you go. Information on customer support below. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)
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23-08-2020 06:59:57
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Marley_Ring
Thank you for the image example @votahuan! The best first step here will be to turn off power, and turn it back on after a few moments, to see if this resolves the lens adjustment during low light hours. If this does not resolve it, try performing a reset on the Camera. To reset your Camera, please hold the setup button for 20 seconds. Feel free to let us know how this goes! :)
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17-08-2020 04:32:44
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