Ring Security Cameras

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J
New Stick Up Camera will not refresh when opening Dashboard
hardwired-security-cameras
troubleshooting

I added another camera to our system a few weeks ago and it won’t refresh the view when I open the dashboard. It’s a hardwired stick up camera.

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26-08-2022 19:11:20

Responses (1)

  • J

    Hi @JoeOtte. If your [Camera Preview tile](https://support.ring.com/hc/en-us/articles/360000685566-Camera-Previews-Information) is not updating, you can try the following steps:* [Reboot your Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-).* Verify that your cameras' [RSSI signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) is good.* Reboot your smartphone.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    29-08-2022 17:40:18

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