Ring Security Cameras

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New Battery Cam night vision not working

New battery cam night vision not working. Works fine on nest doorbells at same location. Reset device and still broken.

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24-08-2020 08:30:10

Responses (1)

  • M

    Hi @ADDHGE! This image certainly looks dark. I recommend first checking to see if [Color Night Vision](https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision) is enabled in your Ring app. As a test, try also adding artificial light or even use a flashlight, to see if the adjustment is different in a low light environment. If your camera is a Spotlight Camera there should, of course, be lights illuminating the area during video. Feel free to let us know how this goes! :)

    0

    24-08-2020 07:59:29

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