Ring Security Cameras
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H
My camera has a black stripe
device-settings
troubleshooting
wireless-security-cameras
Since May I’ve been experiencing this problem with my front door camera, a black stripe blocking the view which doesn’t allow us to get proper view nor sensory information. Yes I tried to reboot the camera through the app and no, nothing happened. I contacted the customer service through the chat and no assistance was provided. What’s next? I paid for the yearly subscription and can’t get no response.
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01-08-2023 04:45:25
Responses (1)
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Caitlyn_Ring
Hi @Hemidi. It sounds like you have a Privacy Zone set up on your Camera. You can find information on how to create and delete Privacy Zones in [this](https://support.ring.com/hc/en-us/articles/360028035532-Creating-and-Deleting-Privacy-Zones) Help Center article. I hope that helps! :)
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10-08-2023 08:56:52
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