Ring Security Cameras
Motion Verification
Hi, I've seen references to a feature called "motion verification" which basically stops the video recording when the camera no longer senses the motion that initially triggered it. Supposedly there's an on/off toggle switch in the app, but I don't see it in any of my various cameras' motion settings. One or two of my cameras has had issues with this though, where the recording cuts off prematurely because the motion has stopped (or the camera isn't detecting it). I have recording length set specifically to 90 seconds, but motion verification seems to be overriding it. So anyway, how do we deactivate motion verification and make our cameras record for the full length of time we set it to? Most recently I'm having this issue on a hardwired doorbell cam. I've noted the issue on my spotlight cam battery/solar as well.
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07-03-2021 12:20:51
Responses (2)
- B
Well, as I mentioned my video doorbell wired is behaving this way. It is not a battery device. As such, Ring support sent me a replacement, but it still cuts off recording 5 seconds after it thinks there's no one there. Other users have confirmed theirs does this too. Seems this is just how it is. A wired device should not be doing this since it's not saving battery, but it's just compromising the security footage. Ring Tech Support doesn't think it should be this way either, since they sent me a replacement. At least we should be able to toggle off this motion verification behavior... alas we cannot.
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09-04-2021 02:23:30
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Tom_Ring
Hey @bluedialer. If you have a battery-powered Ring device and you switched to Advanced Motion Detection, you will no longer see the option for Motion Verification in your Ring app because it is now a part of this feature. More information on Advanced Motion Detection can be found in this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices). If you find that your recorded events are being clipped and not recording to the length that you have set them to you will need to turn Advanced Motion Detection off to turn off what was originally called Motion Verification. I hope this information helps! :slightly_smiling_face:
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10-03-2021 11:34:01
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