Ring Security Cameras
Motion detection failure when linked to myQ
Hi, It seems that there is a serious security issue with the Ring camera (I have the premium subscription) I have a camera in my garage that works and detects motion fine but I've linked my Ring account to myQ garage opener and when I open my garage now, the ring camera stops recording and detecting motion altogether. I've even checked the recording footage, Ring skips the recording between the time the garage door opens and close (for me it was 2 minutes completely non- recorded) so someone could have opened the garage stole whatever he wants and Ring would not have detected or RECORDED anything.
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23-10-2020 10:19:02
Responses (1)
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It's MyQ smart garage opener. You go to their app and add your ring camera and they connect together. The bug is when you open the door, the camera will stop recording completely until the door closes.
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26-10-2020 08:59:50
C@amzazi Thanks for the clarification. As Ring is not officially integrated with and does not support MyQ, you would need to contact their customer support directly for further troubleshooting assistance. It's possible you may need to unlink these devices to ensure that your Ring Camera works properly since this integration is not supported.
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27-10-2020 07:23:39
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Caitlyn_Ring
Hi @amzazi. What is the garage opener that you have, and how did you link it to the Ring App? As long as the Ring Camera is online and maintaining a stable connection, it should record when motion is detected. You may need to check the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting and adjust it to Frequent if needed.
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26-10-2020 08:44:59
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