Responses (3)

K
kkbs
i am having the same issue with my alerts. i had disabled the ring alerts, motion detection, and motion alerts yesterday when i had a contractor going in and out of the front door. i was able to enable motion detection, but ring alerts and motion alerts will not enable (slide for both turns back off). i had disabled these same alerts previously and enabled without issue. what changed with Ring?
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13-03-2021 19:42:30
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T
Tom_Ring
Hey neighbors. There are a few factors that can contribute to notifications being delayed. This Help Center article [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) will give you some troubleshooting steps for iPhone, and this one [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) for Android. You'll want to make sure that you have location permissions enabled and that your notifications are cleared. I hope this helps!
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15-03-2021 22:04:06
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AJ

ashly.jos

I have the same issue.. When I turn on the Motion Detection, it immediately switches off.I have tried logging off, logging back again, reinstalling the app, clear cache and data, uninstall and reinstall with all data wiped. Still doesn not work!!

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31-01-2022 12:33:08

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AJ

ashly.jos

**SOLVED THE ISSUE**I have manage to turn on Motion Detection and Motion Notifications finally !!Steps:1. Navigate to Motion Setting2. Click on Advanced Settings3. Click on Advanced Motion Detection and turn it ON4. Add a zone and Save5. Go back and turn ON Motion DetectionNow, if you don't need Advanced Motion Detection, you can turn it OFF. But Motion Detection and Motion Notifications still works Tried this on Android

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31-01-2022 23:26:29