Ring Security Cameras

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J
Live view won't connect more often than not
live-view
troubleshooting
cs-support

Hi, new Ring user here and new to the community too.I have been having trouble with the connectivity of my new ring cameras since I bought them so am looking for some help. More often than not (maybe 4 times out of every 5 that I try) when I look to access the live view on my cameras, I get the "..can't connect. Check the Wi-Fi connection at your location, then try again" message.One of my cameras is in the same room as the router (circa 5m away) with a direct line of sight. The device health is usually RSSI-mid 40s but even though it is 'green' it still struggles to connect. The router is out in the open, i.e. not behind a closet or a bookshelf. It is beside my computer though. Could that be the issue? Although my wifi is perfect for every other device I use and I can access devices upstairs, and downstairs and outside in the garden, sometimes up to 20m away. I thought a chime might help so I bought one of them too and placed it mid way between the router and the camera but it has made no difference with the RSSI numbers staying around the same.So I am confused as to why only my Ring devices have an issue with my wifi setup. Is my router itself the issue potentially?Any ideas? Thanks

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21-08-2023 16:04:56

Responses (1)

  • J

    Hi @jackpresley. It's hard to say what exactly is causing this concern with all your Cameras, but I would try the following steps to see if they help:- [Reboot your Ring devices individually using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera).- Verify that all the Cameras have [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229).- Disable any active VPN on your phone.- Try using a different phone or tablet to access your Cameras to see if they do the same thing. - Reboot your router by unplugging for a few seconds and plugging it back in.If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call to further investigate.

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    23-08-2023 21:17:23

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