Responses (13)

• M

  mrbill57

  You can add me to the list of Ring users with a Windows 10 Live View issue. My Ring Camera Pro used to timeout at around 10 minutes, now it times out at 30 seconds. I don't see any timeout problems with my Android phone. If I delete and re-install the Windows 10 app, the problem goes away but just for a couple of live views. After that, it's back to 30 seconds. I have done this delete/install 3x and the outcome is the same. I have rebooted the Ring Doorbell by pushing the button on the side and I even tried connecting to the second network connection (2.4/5.0) on my WIFI router, no luck. Any suggestions?

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  22-01-2021 09:19:05

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  MartinWheat

  Someone else struggling with Windows 10 timeouts. Every 30 seconds is ridiculous. Why have they not fixed this yet?

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  07-03-2021 04:43:06

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• B

  brianburesh

  I have this same issue. However, when I called about a previous problem, I was told that the Windows 10 app is going to be decommissioned. It's really frustrating to be told this as it's the way I access my cameras the most often. I shouldn't have to reach for my phone every time I want a live feed... At the minimum, it needs to have the ability in the browser, but the windows 10 app is much nicer. I suspect this 30-second issue is related to them decommissioning the app.

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  22-03-2021 04:32:58

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  thomasgould

  I have the same experience as Mr. Bill, worked a couple times then back to 30 seconds

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  05-04-2021 11:29:34

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  Remmy

  Having RING devices is fast becoming a waste of money

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  02-05-2021 03:13:34

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  tfwanner

  Same timeout using Win10 as others. 30 to 40 seconds. I've run the gambit with uninstalling/reinstalling, setting, etc. It used to work. I was told Ring is designed to work on android/mobile phones. I'm ditching the ring doorbell, and going with ADT.

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  12-05-2021 04:43:47

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