Responses (4)

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  osamamansoor

  Yes, even on Ring mobile app same issue. Just to add more info the motion are also black like nothing visiable

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  19-07-2022 04:20:56

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  Tom_Ring

  Hi @osamamansoor. It looks like your browser doesn't have microphone permission enabled. Check out this Community post [here](https://community.ring.com/t/fix-for-live-view-not-working-from-rings-website-grant-microphone-permission/79252) where they found that by enabling the permissions, they were able to Live View.

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  19-07-2022 11:47:33

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  Mateen

  I have the same issue with 2 ring stickup cams (3rd Generation) and Ring Door View Cam. Door View works sometimes but stick up cams are not working at all. The screen / app remain stuck on 'activating live view'

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  20-07-2022 10:45:02

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  osamamansoor

  This is not related to only the microphone. We are facing issue in Live View on Windows / Mobile App notifications appearing but are black also Live View is black Is this issue Worldwide for all stickup cameras?

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  21-07-2022 07:41:22

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  Tom_Ring

  Hi @osamamansoor. If you are having a Black Video, check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). If you are still having issues, there is a test you can perform. Connect your Cam to a WiFi hotspot. Once connected, attempt Live View on Cellular Data as well as WiFi. If you can see the Live View, some adjustments will need to be made to your home network. This could be the security settings or the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). If the video is still black, you'll need to follow up with our support team to deep dive on this issue. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  22-07-2022 08:03:25

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  osamamansoor

  @Tom_Ring . Thank you so much for your feedback. Below is my response. *if you are having a Black Video, check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). If you are still having issues, there is a test you can perform. Connect your Cam to a WiFi hotspot. Once connected, attempt Live View on Cellular Data as well as WiFi* Already Performed but the same response on two different networks, Mobile + Home Network If the video is still black, you’ll need to follow up with our support team to deep dive on this issue. Please give our support team a call at one of the numbers available [here] ... If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support Unfortunately, Support Staff is unable to provide any positive response, I had three to four hours of telephonic conversation but they have no idea what's wrong with them.

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  25-07-2022 09:53:22

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  Justin_Ring

  Hi @osamamansoor. Happy to answer this for @Tom_Ring, as mentioned please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. I would recommend asking to work with our Neighbor Solutions Experts Team, they are well trained for tough situations like yours. Let us know if they were able to assist! 🙂

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  26-07-2022 10:48:09