Ring Security Cameras

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U
Live view can't connect Stick Up Gen 3
troubleshooting

I setup my Gen 3 stick up cam this morning and it was working fine. Now I can't get it to connect to for Live View on the app or browser.  I have deleted the app, removed and re-installed the camera, re-set my router - added an extender for outdoor use - but same issue happens without the extender operating.  Totally stuck on this one. 

21

2

0

22-01-2025 08:22:19

Responses (1)

  • U

    Hello! Ensure your internet connection is stable and the camera is within range of your Wi-Fi. Make sure the firmware is up to date, and consider resetting the network settings on your camera. If the issue persists, contacting Ring Support might be the best next step. I hope one of these solutions helps!

    1

    22-01-2025 08:51:42

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