Responses (1)

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  Caitlyn_Ring

  Hi @Slinksbadinks. The lights on the Floodlight Cam have a separate range of motion from the Camera itself. The lights will turn on every time motion is detected, assuming it's dark enough. You can turn the [Motion Zones for Lights](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) off, but there is likely something in the range that is consistently triggering the motion detection. The lights on the Floodlight Cam use passive infrared (PIR) to detect motion, so reflective surfaces or sources of heat can trigger the motion detection. I'd suggest reviewing the area around your Floodlight Cam for any potential triggers, then adjusting the settings.

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  20-11-2023 11:37:15

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  user_b7c67a

  I have 11 cameras around my home of various ages. 3 of them started to do the same thing. I worked with tech support on the phone and they agreed it was an issue and sent me a refurbished camera but in black, all mine are white. I was told to keep calling back to see if they had any in white. That's rotten customer service!! My app setting had motion activated lights turned off. The cameras still light up randomly during full sunny days. I install a new out of the box floodlight camera that I bought 1 year ago but never installed and it still does the same thing. If I try to use a schedule to deactivate them it doesn't care. Your Ring team should come up with a better answer especially if tech support on the phone agrees that it is an issue when the lights come on in full sun. It sounds like a product issue or you need to provide a better explanation why disabling motion activated lights doesn't apply.

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  13-04-2025 06:17:47

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  user_ba97fe_fixthefloodlightissuenowplease!

  This was not a problem until a software update was pushed out in late 2024. Ring knows many customers are having this problem with their lights coming on randomly without showing the lights are on in the app, even though they’re set to not come on with motion detection or only at certain times. I’d suggest Ring take accountability & fix this issue instead of making customers try to troubleshoot their devices with “solutions” that will never resolve the problem!

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  14-04-2025 12:07:14

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  user_ba97fe_fixthefloodlightissuenowplease!

  This was not a problem until a software update was pushed out in late 2024. Ring knows many customers are having this problem with their lights coming on randomly without showing the lights are on in the app, even though they’re set to not come on with motion detection or only at certain times. I’d suggest Ring take accountability & fix this issue instead of making customers try to troubleshoot their devices with “solutions” that will never resolve the problem!

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  14-04-2025 12:07:16