Ring Security Cameras
Light/Glare on window
I installed my security cam two days ago, indoors, pointing at a window. I had fairly clear visibility the first night. The second night though, a light seems to be projecting onto the window that wasn’t there the night before. After playing with the settings and unplugging/replugging the device, the light/glare disappeared. It’s back this evening and everything I tried yesterday isn’t working. Nothing has changed... position is the same, same lighting outside.
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23-04-2020 02:13:00
Responses (4)
- E
@Arose81, @Eagle328‘s solution worked. They said to turn off IR settings to stop the glare. I used it midnight this morning and it stopped the glare instantly and my device began receiving alerts again. Open ring app>>> go to device you wish to change the settings for>>>Device settings>>>Video settings>>>Infrared lights for night vision setting (turn off)
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21-12-2021 12:05:47
- C
Hi neighbors. Ring Cameras are not intended to be faced through a window, as the reflective surface of the glass is going to impact the motion detection and the Live View. Some of our indoor Security Cameras offer the option to turn off the IR lights under Device Settings > Video Settings > Infrared Lights for Night Vision. However, I would still suggest not facing your Camera at a window to prevent any issues with the motion detection. If you're having trouble adjusting the settings on your Camera, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-06-2023 04:44:20
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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30-07-2023 04:45:18
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Eagle328
Try turning off the Infrared light. In settings, go to devices, the camera, device settings, video settings, turn off Infrared for night vision. I attached a screenshot of the last page.
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23-04-2020 02:32:34
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