Ring Security Cameras
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Lens cover fell off
Hi, I have a ring floodlight pro and noticed when not light outside, or when the floodlight is on, night vision is covered in dots like water stains. On closer inspection I noticed the lens cover is flapping off , I touched it and it fell off all together. How do I go about replacing this ? Do ring sell official self adhesive covers or will they suggest it's out of warranty and nothing I can do about it ? Does it 'need' the cover even ? I noticed it looks polorised so wandering if it helps with lens flair or something?
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04-02-2023 19:22:31
Responses (3)
- C
I have gone through 2 cameras for the same issue already. The cam is protected and not in sunlight. It doesn't get water on it either, yet the lens falls off.
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01-06-2023 16:24:57
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Tom_Ring
Hi @Jongotham. For information about your device and if it is still covered under warranty, you'll need to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-02-2023 16:10:04
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