Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Issues with Notifications After Update to 5.80.2
Hi everyone,Is anyone else having trouble after updating to version 5.80.2? I’m no longer receiving any notifications on my devices—none at all.I’ve double-checked my iOS settings, and nothing has changed. Notifications work fine for my wired doorbell, so the issue seems specific to this update. I’ve set the camera to notify me about everything, but I still don’t get any alerts.I’ve also noticed that the camera often registers motion (I can see the blue light), but it doesn’t record anything. When I check the timeline, there’s nothing there, even though it should have captured the event.Is anyone else experiencing similar issues or has found a fix?Thanks in advance! 😊
100 •
4 •
0 •
17-01-2025 08:08:49
Responses (3)
- U
I’ve realized that this issue isn’t related to missing notifications. Instead, it seems that the camera is no longer detecting people.Currently, I only receive motion detection alerts—not people detection alerts.I haven’t changed the camera settings, so I feel lost here.As you can see, the last time the camera detected a "Person" was on January 8th. All the recent motion events involve people, yet they aren’t being classified correctly.What could be causing this?
•0
22-01-2025 07:18:19
•
- T
Hi @user_9ff9f8. In this case, I suggest reaching out to our support team directly so they can deep dive into this concern. Please follow up with our support team for further assistance. You can get in touch with our support team at one of the numbers here, or @Ring on Facebook, X, and Instagram.
•0
27-01-2025 20:00:46
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user_9ff9f8. If an event isn't detected and logged on the Event History, then you would not receive a notification for it. It seems like the issue is that the camera isn't detecting motion, resulting in no alerts. Try rebooting the camera using the reboot option on the Device Health page, then adjusting your Motion Zones. If you have Modes set up, make sure motion detection isn't turned off.
0
21-01-2025 18:14:01
•