Ring Security Cameras

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IR light on all the time

Has anyone else noticed that recent firmware updates have change the light sensor? I have 3 indoor cams that used to seamlessly toggle between day and night mode without issue. Now, even with bright sunlight, all 3 of them stay in night mode all the time. I can tell because the red IR light is always on and the image, even in bright sunlight is purple.I read on another thread a user fixed this by shining a bright light into the front of the cameras. I did that and it does fix the problem, temporarily. Then the next night the issue is back again and my cameras are always in night mode with the IR LED turned on, even in a bright room.Is there a fix? As we can't get support without a tedious phone call I wanted to check. I have reset the cameras and the same problem comes back which is why I think a firmware update changed the sensitivity setting on the ambient light sensor which keeps the camera in night mode all the time.

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16-09-2020 20:50:39

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