Responses (3)

• J

  Justin_Ring

  User Solution

  Hi @user80804. Your concern seems to be related to what other neighbors are experiencing in this post. There are some troubleshooting steps mentioned to try. If the steps do not work, rest assured that our team is investigating and working to resolve the issue as soon as possible. You can give our support team a call to add you to the group of neighbors that are experiencing this. That way, when it is resolved, you will receive an email letting you know that it has been fixed.

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  15-04-2024 07:16:30

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• J

  JonathanCR

  Hello. I’ve the same problem with my iOS Ring App using an Indoor Cam and two Stick Up Cams. But after getting mad trying options and configurations, I’ve noticed that it only happens if Priority Alerts is enabled. If you turn off the Priority Alerts in the configuration of your Ring Cam Device, it’ll use the sound you have chosen in the notifications sound configuration. Do you have the same behaviour?

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  01-05-2024 06:19:16

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  N

  NClaire93

  I’m having exactly the same problem. We have a doorbell one Stick up Cam and an Indoor Cam and as soon as you turn Priority Alerts on the tone defaults back to Windchimes. Have tried everything I can think of including updating apps, rebooting phone etc. and nothing will change it, there doesn’t appear to be a way of changing the priority alert tone from Windchimes. It’s unbelievably annoying.

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  01-05-2024 10:15:39

  J

  JonathanCR

  Hopefully I’m not alone…… In another post I’ve received a response that it will be an update to fix the problem. This is the post: Alerts are stuck on wind chime after update

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  01-05-2024 09:56:54

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  31-05-2024 09:56:55

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