Responses (1)

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  Tom_Ring

  Hi @Flavio. Does this mean that people at the Camera are unable to hear you? Or are you unable to hear people at the Camera? You can try holding the setup button down for 20 seconds to reboot your Indoor Cam. This should fix your audio! :smiley:

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  11-11-2020 08:51:08

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  Reply

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  Flavio

  Yes, the people close to the camera can’t hear me. I made all test I could but still not working. I believe the speaker of the camera is not working anymore.

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  11-11-2020 10:33:22

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  Tom_Ring

  Hey @Flavio. [Here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) is a Help Center article that has some tips and tricks for audio issues. If these do not provide a solution, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  12-11-2020 07:26:44