Ring Security Cameras
Indoor Cam won't enter setup mode
Hi there, I recently purchased two indoor cams. One of them set up with no problems. The other one is being difficult. It will not enter the set up mode. The blue light will come on with a single flash sporadically, but it doesn't get to blinking. I have tried pushing the setup button on top of the camera. I have also tried the following to reset. Unplug the camera for 1-2 minutes. Power on, wait 1 minute, hold down the setup button for 30 seconds, wait a couple of minutes, press setup button again... still nothing. Anything else I can try?
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26-01-2020 03:02:32
Responses (11)
- K
I am having the same issue on one of our cameras in a two pack. It set up fine three days ago, and now it says Offline. However, I cannot get it to go into Setup Mode. It will only flash once every 30 seconds or so. I’ve reset the Wi-Fi router. I’ve checked the plugs. It will not go into Setup mode. Has anyone solved this issue yet?
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15-06-2020 03:05:28
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- S
Same thing is happening to me. I’ve only used it less than a month. Have been trying to troubleshoot it for days now. Anyone get this issue resolved?
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11-07-2020 02:04:35
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- E
I am also having this exact issue. I tried everything here to no avail.
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24-07-2020 06:31:20
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- M
I have this same problem. I have ordered a new power cable off of amazon for $14. Will update if this fixes the issue. I have not contacted ring tech support but I will if power cord doesn’t fix.
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28-07-2020 02:53:07
JI have the same issue bought 3 they were fine one went faulty within half an hour ordered a replacement from amazon came the next day then turned off all Cams while In the house the following day now none will work that’s all 3 it’s noted the infant red light comes on but blue light will only flash once it’s not the outlet as working fine this morning and it’s not the signal tried everything resetting router etc but this is definitely not a router issue as set up blotter doesn’t even blink blue. To happen with four cams there is something wrong, I have to doorbells and a stock up cam so not a newbie to ring there must be a fix or they are just rubbish going to call Ring tomorrow
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15-08-2020 11:58:56
JI have a fix Press and hold the pairing button at the top for 20’seconds the blue light will flash for one second , this is the factory reset, then press and release the button quickly it will then enter pairing mode (I also had to reboot my WiFi) all three cameras which has previously gone off worked with this method
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16-08-2020 08:26:24
SThanks for writing this this !! This step was not written anywhere else and is key
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26-08-2020 07:10:07
Lthis is the 3rd ring cam i have had - one works great - one works intermittintly but this latest one wont go into setup mode no matter what i try (and i have tried everything !!). I see people saying to hold down the top button for 20 seconds to do a factory reset but that does nothing on mine
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27-09-2020 09:19:06
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quade
I purchased a two pack of indoor cameras last week. They've both been working great until last night when one of them went off-line. That camera is now stuck in a non-resetable mode too. It won't connect via wifi, and it won't enter set-up mode when the button is pressed. I'm a little surprised by this. I would have thought by now Ring would have any issues like this solved and these cameras would eventually factory reset if something in the software hung up.
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02-02-2020 09:50:13
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