Indoor Cam won't enter setup mode
Hi there, I recently purchased two indoor cams. One of them set up with no problems. The other one is being difficult. It will not enter the set up mode. The blue light will come on with a single flash sporadically, but it doesn't get to blinking. I have tried pushing the setup button on top of the camera. I have also tried the following to reset. Unplug the camera for 1-2 minutes. Power on, wait 1 minute, hold down the setup button for 30 seconds, wait a couple of minutes, press setup button again... still nothing. Anything else I can try?
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26-01-2020 03:02:32
Responses (12)
- Q
I purchased a two pack of indoor cameras last week. They've both been working great until last night when one of them went off-line. That camera is now stuck in a non-resetable mode too. It won't connect via wifi, and it won't enter set-up mode when the button is pressed. I'm a little surprised by this. I would have thought by now Ring would have any issues like this solved and these cameras would eventually factory reset if something in the software hung up.
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02-02-2020 09:50:13
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- K
I am having the same issue on one of our cameras in a two pack. It set up fine three days ago, and now it says Offline. However, I cannot get it to go into Setup Mode. It will only flash once every 30 seconds or so. I’ve reset the Wi-Fi router. I’ve checked the plugs. It will not go into Setup mode. Has anyone solved this issue yet?
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15-06-2020 03:05:28
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CHey neighbors! If you are still having a concern with your device not setting up and have tried the reset to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to come back and share your results with us here to let other neighbors know what you did to get this addressed! :)
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16-06-2020 10:37:30
- S
Same thing is happening to me. I’ve only used it less than a month. Have been trying to troubleshoot it for days now. Anyone get this issue resolved?
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11-07-2020 02:04:35
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- E
I am also having this exact issue. I tried everything here to no avail.
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24-07-2020 06:31:20
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Chelsea_Ring
Hey @tsprad59, have you tried another outlet? It's possible that the outlet it is plugged into may not be providing enough power if the blue light doesn't stay on and flashing during the setup process. If trying another outlet doesn't seem to work still, it may be best to give our support team a call. You can reach out to them [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch), and if you get to that point, please let us know what they were able to do for you! That way this can help other neighbors in the Community if they run into a similar concern.
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27-01-2020 10:40:17
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