Responses (1)

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  Marley_Ring

  Hey @Cirrus22Joe ! I recommend uninstalling and reinstalling the app to ensure it is up to date, and integrated optimally with your mobile device. You should certainly be able to zoom on both live streams and recorded events. Let us know if this works! :)

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  23-10-2019 09:48:46

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  Reply

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  Cirrus22Joe

  UPDATE: My iPhone is zooming fine without re-installing the app even before the 13.1.3 IOS update. My iPad zooms fine as well. However, my wifes phone still cannot zoom on the indoor cam. All other cams she can zoom fine. I deleted and re-installed the Ring app and still have the same issue on her phone which is also on 13.1.3. Please help!

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  27-10-2019 11:51:08

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  Peter007

  I am also not able to zoom every time on recorded and live. I have updated all software and have updated / most recent Zoom app.

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  21-12-2019 07:18:07

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  mannytwotwo

  I haven’t been able to pinch and zoom on my battery cams for that last week or so.

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  22-12-2019 05:27:09

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  kawasugi

  Does not seem to zoom on iPhone 6 or on IOS older than 13.1.1

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  22-12-2019 09:17:12

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  Manny10460

  For now I have downloaded rapid ring to zoom in on live view. I have an iPhone 8 Plus with 5.21.0 version of ring. My wife has iPhone XS Max with 5.20.0 version and works fine

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  30-12-2019 01:37:31