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F

F1N1

Indoor Cam Static Noise

Hi, I posted in another thread but seems like my camera noise is different. I get this whenever live view mode is active via 2 of our phones. [https://youtu.be/dTeVqlNekkA](https://youtu.be/dTeVqlNekkA) If I enable live view via Echo Show 8, I hear the noise on the Echo instead. I have the exact behaviour on Video Doorbell 3 Plus for which I'll create a new post in the Doorbell section. Please advise how I can fix this. Thanks.

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23-05-2020 07:48:26

Responses (1)

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    F1N1

    Here is the video: [https://www.youtube.com/watch?v=dTeVqlNekkA](https://www.youtube.com/watch?v=dTeVqlNekkA) I rang support who suggested this was faulty and to arrange a replacement which unfortunately is the same. Will follow up today.

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    25-05-2020 06:57:28

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      F1N1

      This has been escalated to the engineering department. Will post any updates when I have one.

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      26-05-2020 11:10:36

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      F1N1

      I worked with Ring support and the noise is caused by my router (tplink MR600 ). I'm using it with a 4G sim so not sure if a wired connection to a modem would help - I currently get faster speeds on 4G.

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      28-07-2020 01:08:06

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