Indoor Cam - Live view frozen at activating

Before I consider paying for Ring service - I see they don't have much customer support. I can get my live video to go when I am in my home standing at the camera. If I got say .. to work... try to launch the live feed .... it just says activating live and never changes. What is wierd is that it does record that attempt because I can go back and in my event history it records that live video view and I can play it back. But I can't see it in real time.