Responses (1)

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  Bruce5

  Your not alone ! I have had the exact same issues happen to me. The light will trigger from movement despite everything being disabled. I even tried turning off colour night vision and the light still comes on !

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  23-07-2020 06:39:14

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  Bruce5

  I take it you only have the camera operation like myself ? The home alarm system is not available in New Zealand.

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  23-07-2020 06:44:33

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  Chelsea_Ring

  Hey neighbors! Just wanted to help shed some light on your concerns with the Floodlight Cam. Please note that any settings you do on the camera via Modes will affect the camera's features, and not the lights. The lights on the camera are activated from the PIR sensor on the camera and is controlled this way. Because of this, completely disabling the camera on the Floodlight Cam via Modes will not disable the lights as well, and you will still have them come on when there is something in this zone. You can manually turn off the lights whenever you need to through the Ring app, or the lights will turn off based on how long you have it for the Auto Shutoff Timer. You may need to reduce the zone for the PIR sensor in your Light Settings in the Ring app so that you do not trigger it to come on when you're in a certain range of it. You can do this in the Ring app \> Main Menu \> Devices \> Floodlight Cam \> Device Settings \> Light Settings \> Motion Zones for the Lights. If you know you will be outside for an extended period of time and do not want even the lights coming on, you can disable all zones in this section as well, thus eliminating the option for the lights to come on, but you will need to re-enable them after the fact. I appreciate your feedback here, and if you have any ideas and feedback you would like to have put into our team, I recommend going to our Feature Request Board for this. Feel free to add something about this or any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!

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  24-07-2020 09:06:08

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  Solaris

  Ahh, no this is not a solution. 1) " You can manually turn off the lights whenever you need to through the Ring app, or the lights will turn off based on how long you have it for the Auto Shutoff Timer." - We know you can manually turn the lights on and off in the app. That is what I am already doing every five seconds when they are endlessly triggered. How do you turn the lights off completely? So they will not be triggered at all. 2) "You may need to reduce the zone for the PIR sensor in your Light Settings in the Ring app so that you do not trigger it to come on when you're in a certain range of it." - This is like saying to make the number of coronavirus cases go down, just stop testing people. The zone is the zone for a reason. We establish for the lights to operate when triggered. I don't even understand this as a suggestion. The zone is my porch. Sometimes people sit on the porch, and they are not intruders. There is no setting to disable the lights in the Motion Zones for Lights screen. See the attached screenshot. Where is the setting to disable the lights? So basically I don't see a solution here. Or an answer. From RING itself. How do you just turn the whole system off for a while? Why are the lights being randomly triggered?

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  24-07-2020 10:23:31

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  Chelsea_Ring

  @Solaris Thanks for getting back to me, and I appreciate your feedback on this situation. At this time, there is not a way to completely turn off the lights for Floodlight Camera completely without coming back on without turning off all of the Motion Zones for the Lights. I understand the frustration with not having this feature and wanting it, as this has been an ask from other neighbors and a feature request you will find [here](https://community.ring.com/t5/Feature-Request-Board/Snooze-LIGHTS-on-floodlight-camera/idi-p/45550) in our Feature Request Board. We have passed on this request and information to the appropriate teams about this before and will continue to this on behalf of our neighbors in the Community until we can potentially see this feature come to light. The solution that you're looking for, with a toggle to turn off the lights until you want them back on, is not available at this time, so I do want to make that clear. If we're able to bring this feature to our neighbors in the future, we will post about this in the News and Announcements board, as this is a big desire from our neighbors. I appreciate your patience in the meantime, and please feel free to follow that link, upvote the idea, and even leave your comment in the comment section! :)

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  24-07-2020 10:31:40

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  Eagle328

  Do you have this setting for your floodlight cam in your app? I've attached a screenshot.

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  24-07-2020 10:31:46